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Contact Information
Telephone:
(888) 938-3240 (toll free)
Fax:
(888) 972-1425 (toll-free)
Email:
Privacy
Your privacy is important to us. We will not add you to any
third party mailing list or sell any of your information.
International Orders
We ship internationally. Customers are responsible for any
duties or fees in going through international customs.
Licensing
Each purchase comes with a single user. For detailed license
information, click here.
DVDs
We currently have 6 DVDs available: Time for School, Time
for a Playdate, I Can Do It!, Model Me Conversation Cues,
Model Me Friendship, and Model Me Tips & Tricks.
Other Materials
Teaching manuals and student workbooks are being developed
for each of the DVDs. The first set, for Time for School,
is currently available.
Video Format
All of our videos are in DVD format. We do not offer VHS
tapes.
The DVD are NTSC format. For international customers, please
check your DVD player to make sure it is NTSC compatible.
The region code is set to all regions.
Shipping Information
All orders are shipped by U.S. Mail (USPS).
International orders will need to pass through customs and
the timeframe of that process varies based on the destination
country.
Shipping Costs
To determine shipping costs, add items to the online
shopping cart. A handling fee as well as shipping is charged.
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Ordering Options
1. Order Online: You may order
online with a credit card. We accept Visa or Mastercard.
2. Purchase Orders: We accept purchase
orders (see below instructions) from institutions in the
United States and Canada. Purchase orders must be faxed or
mailed to us for processing. The fastest way to process a
purchase order is to fax it to us at:
fax (888) 972-1425
3. Mail a Check: You may pay by check drawn on a U.S.
bank. We are unable to accept payment by checks drawn on a
non-U.S. bank. To determine shipping costs and catalog item
numbers, add items to the online
shopping cart. You may print out your shopping cart page
and include with your order.
Our address is:
Purchase Orders
We accept purchase orders from institutions in the U.S.
and Canada only. For fastest processing, please fax purchase
orders to us:
Fax: (888) 972-1425
To determine the shipping costs and catalog item numbers,
add items to the online
shopping cart.
If you are an institution outside of the United States or
Canada, please order online.
Photo CD-Rom
Each DVD comes with a free photo CD-Rom of still photos
from the video. The photos may be used to test and reinforce
the skills modeled in the DVD.
Returns
**All returns and exchanges require an RMA number. Please
call us at 888-938-3240 ext. 4 to obtain an RMA number prior
to returning item.
Returns are accepted within thirty (30) days of purchase
if sealed in the original packaging.
The customer is responsible for return shipping costs, and
original shipping is not refundable.
Opened DVD cases that are not in the original shrink wrap
and books not in the original shrink wrap are not returnable.
Any defective product will be exchanged.
W-9
Do you need a W-9 from us?
Please email us at
Include your fax number and put
"W-9" in the subject of the email.
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